Return & Refund Policy
RETURN AND REFUND POLICY
We hope that our handmade leather goods will fully satisfy you. However, if for any reason you are not satisfied with your purchase, please note that our refund and return policy is valid for 30 days from the date of receiving the product. After this period, we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging. Please note that personalized or custom-made products are not eligible for returns.
Please note that gift cards are non-refundable. To initiate a return, we require a receipt or proof of purchase. Please do not send your purchase back to us before contacting us.
If your return is approved, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable period.
Please note that only regularly priced items can be refunded; items from private sales or samples are not refundable. We only replace items if they are defective or damaged.
You are responsible for the return shipping costs of your product. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning costly items, it is recommended to use a trackable shipping service or purchase shipping insurance. We cannot guarantee the receipt of your returned item.
If you have any questions regarding refunds and returns, please don’t hesitate to contact us at the following email address: [email protected]