Effective Date: 16/04/2023
Understanding Normal Wear and the Terms of Our Warranty at Le Chemin Du Prince
At Le Chemin Du Prince, we are committed to offering high-quality leather goods. Our warranty policy is designed to ensure your satisfaction while clearly defining what is covered and what is not.
Definition of Normal Wear
Normal wear refers to natural changes that occur in a leather product that is used regularly. These changes are expected and are not considered defects. Here are examples of what normal wear might include:
- Changes in Texture and Color: Over time, the leather may soften and its color may slightly vary. These natural changes are characteristic of genuine leather and add to its unique character.
- Minor Scratches and Scuffs: Superficial marks may appear following regular contact with objects, clothing, etc.
- Natural Creases: As you use your product, natural creases will form, especially in areas where the leather is most often bent or pressed.
What is Excluded from the Warranty
Our warranty aims to cover manufacturing defects, but it excludes certain types of damage that are considered beyond our control:
- Mechanical Damage: Tears, cuts, or punctures caused by sharp objects or accidents.
- Exposure to Extreme Conditions: Damage due to prolonged exposure to water, extreme heat, or chemicals.
- Excessive Wear: Damage caused by excessive or abusive use that exceeds the normal expected use of a leather product.
What is Included in the Warranty
Our commitment to quality includes:
- Lifetime Warranty on Stitching: We cover any stitching defect, including loose or broken threads, subject to normal use.
- 2-Year Manufacturing Warranty: Covers defects in materials and workmanship, such as faulty zippers, broken buckles, or defects that are not related to normal wear.
How to Claim Your Warranty
If you encounter a problem covered by our warranty, please contact us at “[email protected]”. We will guide you through the claim process and provide you with all the necessary information for the return of the product.
Make a claim here.
Our Commitment to You
Your trust in Le Chemin Du Prince is essential to us. This warranty policy is our promise of quality and durability, and we are here to assist you at every step. For any questions or concerns, please do not hesitate to contact our customer service.