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FAQs
Frequently Asked Questions
If you have a question that is not listed in the FAQs below, we invite you to send us a message via the Contact page.
General Questions
Each of our creations is photographed in order to highlight the details and the quality of the production, so these are the real colors of the item. However, colors may vary slightly from one electronic device to another.
To ensure the longevity of your leather goods and enhance their natural beauty over time, it's crucial to adopt a meticulous care regimen. Leather, a durable yet dynamically changing material, thrives when shielded from excessive moisture, direct sunlight, and high temperatures. Regular conditioning to maintain its suppleness and a strategic approach to storage can significantly extend the life of your leather items. For a comprehensive guide on nurturing your leather investments, we invite you to explore our detailed "Leather Care Essentials" section, where expert advice meets practical tips for optimal maintenance.
Our workshop has the expertise to handle a wide array of repair and restoration requests for our leather goods. We encourage you to reach out to us through our Contact section. Following your inquiry, our repair service will provide you with an estimate, a timeline for the repairs, and instructions on how to send your product back to us for servicing.
Each of our leather creations is a testament to unmatched craftsmanship, meticulously handcrafted from start to finish under rigorous quality control measures. This artisanal approach, from selecting the finest leather to crafting the final masterpiece, necessitates a considerable investment of time. Therefore, the creation of each unique piece spans several days to weeks, reflecting our commitment to excellence and the bespoke nature of our products. This meticulous process ensures that when you receive one of our items, you're acquiring a piece that not only stands the test of time but also tells a story of quality and dedication.
Each item is safeguarded and packaged in our rigid box, ensuring that your purchase arrives in impeccable condition, ready to be unveiled and cherished. This extra step reflects our commitment to the quality and presentation of our products, enhancing your unboxing experience.
ORDER
An order can be modified in several cases:
- If it is a custom-made, Made-to-Measure, or made-to-order item (leather goods or otherwise), a modification will only be possible if the manufacturing process has not yet begun.
- If it is an item or object in stock, as long as it has not yet been shipped or personalized, it will be possible to make modifications or update your order.
Please inform us as soon as possible by contacting us through the "contact" form, ensuring prompt adjustments to accommodate your needs. This flexibility allows us to cater to your preferences before your order is finalized and dispatched.
Your order will be processed within one to three business days, subject to card authorization and stock availability. For any customized, Made-to-Measure, or made-to-order item or object, a manufacturing period should be anticipated, depending on the item's complexity and current demand. However, we aim to dispatch each order within 24 hours on business days. Our workshop operates from Monday to Friday, ensuring efficient and timely handling of your purchase. This approach allows us to balance quality craftsmanship with prompt delivery, tailoring our process to meet and exceed your expectations.
Upon approval of your order, you will receive a confirmation email containing shipping details and a tracking number. Please be aware that the carrier may take up to 24 hours to update the shipping information after you have received the shipping confirmation email from us. This step ensures you are well-informed about the journey of your order from our door to yours, providing transparency and ease of mind throughout the shipping process.
During the checkout process, simply check the option to exclude the price on the invoice. This adjustment ensures that your gift can be sent without revealing the cost to the recipient, while maintaining the elegance and surprise of your thoughtful gesture.
To create your customized or made-to-measure item, you will first need to provide us with a detailed description of the item you desire or the dream project you have in mind. We will respond within one to four weeks with a quote and a timeline. Our team will be in direct contact with you throughout the design process.
To start the ordering process, we invite you to visit our Sur-mesure page. This approach ensures a highly personalized experience, allowing us to fully understand and bring your vision to life with precision and care.
Our Atelier
All our items are sewn and handcrafted in our workshop located in the city of Montreal, Canada. This detail emphasizes our commitment to quality and the artisanal craftsmanship that defines our products, all while showcasing our pride in our local manufacturing capabilities
We use only leathers sourced from the most renowned tanneries in the world. You can find out more by visiting the "Sur-Mesure" page. This commitment to quality ensures that each of our items is not only luxurious but also sustainable and ethically produced, aligning with our dedication to excellence and environmental responsibility.
Custom services can only be applied to products that are already in our catalog. This service includes choosing from our selection of leathers, threads of different colors, and hot stamping.
Other customization options will soon be available:
- Painted initials and stripes.
- Laser engraving.
- Marquetry.
To learn more, visit the Sur-Mesure page. This approach allows us to offer a personalized touch to our existing high-quality products, ensuring each item can be tailored to reflect your personal style and preferences, enhancing the uniqueness of every piece.
Our team will assess your needs and provide an estimate of the cost and production time for your customized item. You can expect a definitive response on pricing and turnaround time within two to four weeks after providing detailed specifications.